Wallonia e-health Living Lab (WeLL)


Mrs Lara Vigneron - Coordinator WeLL @ the labs

Rue Bois Saint Jean 15/1

4102 Seraing


Lara.vigneron@thelabs.be (currently in maternity leave until 31st July 2016).

In the meantime, please contact Mr. David Dalla Vecchia, d.dallavecchia@wsl.be.


Website: http://well-livinglab.be/;







  1. 1.   Living Lab description

The WeLL aims to put technology both at the service of citizens’ well-being and at the service of health professionals. The goals of the WeLL are to develop and manage an e-health open innovation laboratory based on large growing end-user and stakeholder communities. End-user community is composed of citizens and of professionals in the medical field. The WeLL’s major strength is the capacity to build

multiple-stakeholder projects involving end-users and their representatives (public stakeholders), academic stakeholders, business stakeholders (enterprises) and their representatives (business clusters) within its projects.

The WeLL is a pilot project publically funded by “Creative Wallonia” program (Walloon Minister of Economy, Industry, Innovation and Digitalization). It started on January 1st, 2015. A consortium has been set up in the frame of the WeLL. It is composed of a multidisciplinary team of experts which encompasses competences in participative and creativity session management, intellectual property, ethic and incubation: WSL, the project coordinator and host organisation of the LL, is a governmental start-up and spin-off incubator; LUCID, CRIDS, Spiral, Cide-Socran,

Janson-Baugniet, John Box, i-Cube, Walloon Health Network / Fratem. The WeLL has also established partnerships with key partners like Biowin, Mecatech and Cetic.

Thanks to its strong economical network and to the end-user network, the WeLL has a unique position in the Walloon territory to foster end-user driven innovation both for social and economic objectives. The WeLL is currently thinking to define a permanent governance structure starting beginning of 2017. Its goal is thus to reach mid-term self-sustainability based on public-private

partnership (PPP). Among the changes that will take place in this new governance structure, the WeLL will integrate a greater representation of users (currently we have the Walloon Health Network).


So far, 12 projects have been launched within the WeLL. Three relevant ones are highlighted below. The other ones can be consulted on our website http://well-livinglab.be/projets/ :

1. Happy Mum (start in 2015, leader: Public Health Department of University of Liège): this project aims to help women in the prevention of postnatal depression using new technologies. Several workshops have been organised. In the beginning with young mothers, with health professionals then with fathers (who have an important role to play too) and with new technologies specialists. They have been involved at the different steps of the projects from exploration to co-creation. Project is still in progress.

2. MSF Nutrition (start in 2015, leader: MSF): this project aims to improve nutrition programs by upgrading identification and traceability of the beneficiaries, using new technologies. Workshops are currently organised and project is still in progress.

3. Citadelle (start in 2015, leader: Regional Hospital of Liège): this project aims to improve the experience of the patient within the hospital. The project is still in progress and the first phase has already highlighted several improvements expected by patients. If a commercial product or service arise from the WeLL’s projects, it could benefit from the expertise

and incubation of WSL, as well as from the support of its strong network. These projects may be

non-profit and/or commercial.

3. Living Lab methods and tools 

Methods and tools to involve end-users are used for recruitment, for encouraging participation to activities, for keeping an ongoing community dynamic, for generating ideas, and in some case for giving the opportunity to end-users to be leaders of projects. Among these methods and tools that can help for one or several of these objectives, we can find:

Before workshops: call for participations, e.g. call Happy Mum, call Pharmily, etc., are sent to the WeLL’s mailing list, and are largely broadcasted through social network channels; During workshops: “design thinking” and “creative problem solving” tools used in order to benefit from collective intelligence of end-user participants; these tools are always described in the feedback document sent to participants. Examples of tools are brainstorm, world café, scenarios, Thau method, prototyping, mind mapping, Chinese portraits, etc.; After workshops: content feedback is sent to each participant of workshop with an invitation to participate to next project activities (e.g. co-creation workshop (Happy Mum), co-creation workshop (Brain Peace), exploration workshop (Fil d’Ambroise));

In a continuous communication process, WeLL’s communication channels are used

(website, twitter, facebook, monthly newsletter, pinterest) to communicate regularly on its activities; The WeLL co-organises various events (which are not directly linked to the projects) to attract new participants (e.g. increase awareness to Living Lab approach, and keep end-users active in the activities of the WeLL), e.g. Festival ImageSanté, disruptive medicine workshop, Cocktail Challenge, etc.

 4. Your living lab or project in a box

WeLL aims to put technology at the service of citizens’ well-being and at the service of health professionals. By integrating users in the reflexion process, the WeLL anticipates changes and needs in health matters through an appropriation of the innovations.